Terms of Use

These terms apply when you use littlelighthouseco.com, the planner app at app.littlelighthouseco.com, or any digital product from Little Lighthouse Co. ("we", "us"). By using them, you agree to these terms. If you don't agree, please don't use them.

1. Our products

We sell digital products, such as downloadable files and access to web apps we've designed. Nothing is shipped. Purchases are made through Etsy, so Etsy's terms and policies also apply to checkout, payment and order disputes.

2. Your licence

When you buy a product, we give you a personal, non-transferable licence to use it for yourself. Please don't share, resell, redistribute, or claim our files or designs as your own. One purchase covers one person. Printable products may be printed as many times as you need for your own personal use.

3. Planner app access

• You unlock the planner with your Etsy order number and sign in with your email. Each order unlocks one personal planner. Please don't share your order number or account.
• Your purchase is a one-time payment, not a subscription. It includes access to the planner and updates we release for it for as long as we operate the app.
• If we ever need to shut the app down, we'll give at least 90 days' notice by email and make sure you can export your planner content first.
• We may update the app over time, adding, changing or removing features. We'll try not to take away the core of what you bought.
• The app needs an internet connection to sign in and sync. We work hard to keep it running, but it may sometimes be unavailable for maintenance or reasons outside our control.

4. Your content

Everything you put in your planner belongs to you. You give us permission to store, process and display it only so we can run the app for you, as described in our Privacy Policy. You're responsible for what you add, and you agree not to use the app for anything illegal or harmful.

Please keep your own backups of anything important. The planner lets you export a backup at any time.

5. Fair use

Please don't try to break, overload, copy or reverse-engineer our apps, get into other people's accounts, or use automated tools to guess order numbers or scrape the service. We may suspend accounts that do these things.

6. Refunds

Because our products are instant digital downloads, we don't accept returns or exchanges. If a file won't open, your access doesn't work, or the product isn't as described, contact us and we'll fix it, replace it, or refund you.

When you buy a digital download, you ask for it to be delivered straight away, so the usual 14-day right to cancel ends once your download or access starts. Your legal rights if a product is faulty or not as described always stay in place. If you're a consumer in the UK, that includes your rights under the Consumer Rights Act 2015.

7. Not medical advice

Our tools are for planning and organising. Words like "ADHD-friendly" describe how they're designed, not a medical benefit. They aren't medical devices and don't diagnose, treat or replace care from a qualified professional. Reminders in the app, including medication reminders, may not always arrive, so please don't rely on them for anything critical to your health or safety.

8. Our content

The Little Lighthouse Co. name, logo, website, products and app are owned by us and protected by copyright and other laws. You may not copy them except as these terms allow.

9. Warranties and liability

We work hard to make good tools, but our products and services are provided "as is" and "as available", without warranties of any kind, to the fullest extent the law allows. To the fullest extent the law allows, we aren't liable for indirect or consequential losses, or for lost data, and our total liability for any claim is limited to the amount you paid for the product involved. Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else the law doesn't allow us to limit, and nothing affects your legal rights as a consumer.

10. Ending access

You can stop using our products at any time and ask us to delete your account. We may suspend or end access if someone seriously or repeatedly breaks these terms. If we do, we'll tell you why where we can.

11. Governing law

If a disagreement comes up, we'll always try to sort it out by email first. These terms are governed by the laws of England and Wales. The courts of England and Wales can hear any dispute, but if you live elsewhere in the UK or in another country, you can also bring a claim where you live and keep any protections your local consumer law gives you.

12. Changes

We may update these terms. If changes are important, we'll update the date at the top and let account holders know. Continuing to use our products after a change means you accept the new terms.

13. Contact

Questions about these terms? Email hello@littlelighthouseco.com.

Little Lighthouse Co. is a trading name of Sharla Crabtree, a UK sole trader who also trades as Anchor Point Web Works. Sharla Crabtree is the seller and the data controller. Postal address: Sharla Crabtree trading as Little Lighthouse Co, Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA, United Kingdom.